Refunds
Failed generations: automatic. Plan fees: no. Bought credits: yes, less costs.
A failed generation is refunded to your balance automatically, in full.
| Refundable? | |
|---|---|
| Plan fees | No |
| Credits you bought, unspent | Yes, at 90% of their value |
| Credits you bought, already spent | No |
| Credits included with your plan | No |
Plan fees are not refunded: access runs to the end of the period you paid for. Partial periods are not prorated.
If a video you paid for never reached you, or the file is broken, tell us which one and we will put it right.
A result you do not like is not a failure and is not refunded.
Full policy: remerged.ai/refunds.