Privacy Policy
Last updated October 2026
What we collect
Your email address and a hashed password; the prompts, images and videos you create, and any characters you make; server logs; and how you use the site: pages, clicks, scrolling, time on page, errors and page speed, what you type in the prompt and character boxes (even if you never submit it), your browser and device type, approximate country, and a one-way hash of your IP address. Card details go to our payment processor, never to us. We do not record any other field you type in. If you report a video, we keep the report and any contact details you give.
How we use it
To run the service: sign-in, making your videos and images, billing, delivery and support. Your prompts, images and characters go to our AI providers only to fulfil your requests. The usage log helps us improve the site and is never shared or sold. Generation records are also used to investigate misuse.
Sharing
We share data only with the processors we need to operate: payment, hosting, email delivery and AI providers. We do not sell personal data.
Retention
Account data is kept while your account exists. Videos are kept per the storage terms. You can delete videos at any time, and you can delete your entire account yourself from your account page — that removes your videos from storage and erases your account, history and credits, permanently. You may also deactivate instead, which stops billing and generation but keeps everything until you return. The usage log is kept for analysis; once your account is deleted, the account identifier its entries carry no longer leads to you. Questions: support@remerged.ai.
Cookies
We use a single session cookie to keep you signed in, and store a random identifier in your browser so the usage log can tell a returning visit from a new one. No advertising trackers.
Your rights
You may access, correct or delete your personal data by contacting support@remerged.ai. Depending on your jurisdiction you may have further rights under applicable data-protection law.
Contact
support@remerged.ai.