Refund Policy
Last updated September 2026
Failed generations
If a generation fails for any reason, the credits are returned to your balance automatically — no request needed.
Plan fees are not refunded
Plan fees are not refundable. What you get instead is the period you paid for: cancelling your plan or deactivating your account keeps your access running to the end of the current billing period, and it is only after that date that the account moves to Free. We do not prorate partial periods. This applies however far into a period you cancel, except where the law requires otherwise, and except where you were charged in error — for that, contact us within 14 days and we will refund it in full.
Unspent credits: 90% back
Credits you BOUGHT and have not spent can be refunded to the original payment method at 90% of their value; the remainder covers the card fees charged on the purchase and on the refund. Credits you have already spent are not refunded: the provider was paid to render those videos the moment they were made, and that money cannot be recovered. Credits included with a plan are not refundable in any amount — they were granted, not purchased, and no money sits behind them. Request a refund at support@remerged.ai.
Did not receive what you paid for
If a video you were charged for never reached you — the generation failed and was not refunded automatically, or the file is corrupt or the wrong length — tell support@remerged.ai which video and when. We keep a record of every generation, when it finished, and whether it was viewed or downloaded, so we can check quickly and put it right in full, in credits or in money as you prefer.
Credit expiry
Credits you buy do not expire. Credits included with a plan expire when the plan's period renews, beyond any carry-over your plan states.
Quality
Generated video is probabilistic: an output you dislike is not a failure and isn't refundable, but if a result is clearly broken (corrupt file, wrong length) contact support@remerged.ai and we'll put it right.