Refund Policy
Last updated October 2026
Failed generations
If a generation fails for any reason, the credits are returned to your balance automatically — no request needed.
Plan fees are not refunded
Plan fees are not refundable, except where the law requires otherwise. Cancelling keeps your access to the end of the period you paid for; partial periods are not prorated. If you believe you were charged in error, contact support@remerged.ai within 14 days and we will review it.
Unspent credits: 90% back
Credits you bought and have not spent can be refunded to the original payment method at 90% of their value. Spent credits and credits included with a plan are not refundable. Request a refund at support@remerged.ai.
Did not receive what you paid for
If a video you were charged for never reached you, or the file is corrupt or the wrong length, tell support@remerged.ai which video and we will put it right.
Credit expiry
Credits you buy do not expire. Credits included with a plan expire when the plan's period renews, beyond any carry-over your plan states.
Quality
An output you dislike is not a failure and is not refundable.