Troubleshooting

What went wrong, and what to do about it.

• My generation failed

  You have already been refunded. Here is what usually causes it.

• Generate will not start

  Uploads still going, a prompt too long, or an input the model doesn't take.

• "Not enough credits"

  The video costs more than your balance.

• My video is taking a long time

  Queued and generating are different steps.

• "Storage quota reached"

  Delete something, or move to a bigger plan.

• "Generation is paused"

  A short, deliberate stop, not an outage.